Company Overview:
Savana is committed to delivering top-tier women fashion to our valued customers. We are seeking enthusiastic and customer-oriented individuals to join our team as Customer Support Representatives, focusing on social media messaging.
Job Description:
As a Customer Support Representative at Savana, you will be responsible for managing customer interactions through various social media platforms. Your role will involve promptly addressing inquiries, resolving issues, and ensuring a positive experience for our customers, thereby upholding Savana’s reputation for excellence.
Key Responsibilities:
• Respond to customer messages on platforms such as Facebook, Instagram, Twitter and WhatsApp.
• Efficiently resolve customer issues and complaints while maintaining a positive tone.
• Provide accurate information regarding Savana’s products, services, and policies.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Stay informed about Savana’s products and company policies to ensure accurate and helpful responses.
• Document and track customer interactions and feedback.
• Work collaboratively with team members to enhance overall customer satisfaction.
• Fluency in English, both written and spoken, is required.
• *A minimum of 3 months of experience in customer support, ideally in social media messaging.*
• Strong communication and interpersonal skills.
• Ability to manage a high volume of inquiries efficiently.
• Proficiency with social media platforms and messaging tools.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently as well as part of a team.
• A customer-centric approach with a genuine desire to assist customers.
*• Must be a resident of Erbil, Iraq.*
Preferred Qualifications:
• Prior experience in a similar role within the same industry.
• Familiarity with customer support software or CRM systems.
Benefits:
• Competitive salary
• Opportunities for growth and professional development
• A friendly and supportive work environment
Works Academy agency international training center and employment agency in iraq JOB CREATION DEPARTMENT- A private company that specializes in education and hiring staff to share job opportunities in a continuous, academic manner with the highest... Read More
