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Loyalty Specialist - پسپۆڕی دڵسۆزی - Works - Jobs

Date Posted: Nov 21, 2024 - Dec 01, 2024
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Job Detail

  • Location:
    Erbil, Erbil, Iraq
  • Company:
    Works - Jobs
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Career Level:
    advanced
  • Positions:
    1
  • Experience:
    2 Year
  • Gender:
    No Preference
  • Degree:
    Bachelors
  • Apply Before:
    Dec 01, 2024
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Job Description

Summary
 

The position is responsible for enhancing customer loyalty, satisfaction, and overall experience with the Korek brand through Blue Program on MYKOREK app. As a Loyalty Specialist, you will support the digital loyalty program within the app by analyzing customer behavior, developing targeted campaigns, and assisting in testing and refining app features. 

Key Responsibilities
 
  • Develop and implement strategies to enhance customer value using data-driven insights.
  • Utilize analytical tools to tailor initiatives aimed at improving customer retention and loyalty.
  • Continuously test and evaluate the app, website, and other relevant channels to ensure optimal performance and user experience.
  • Collaborate with teams to refine features and functionalities based on ongoing testing and feedback.
  • Analyze large datasets using Excel and other analytical software to derive actionable insights.
  • Monitor and report key trends related to churn, employing analytical tools to identify patterns and anomalies.
  • Use insights from data analysis to implement effective measures for reducing churn and enhancing retention.
  • Identify and prioritize areas for improvement in customer experience based on analytical findings.
  • Develop and execute campaigns informed by data-driven insights to boost customer satisfaction and loyalty.
  • Support in designing and developing targeted campaigns based on thorough analysis of customer data.
  • Measure the effectiveness of campaigns using analytical tools and adjust strategies to optimize results.

Qualifications & requirements

  • Expertise in analyzing complex data sets and drawing actionable insights.
  • Proficiency in Excel, including advanced functions and data manipulation techniques for data management and reporting.
  • Effectively convey analytical findings to various departments and stakeholders.
  • Collaborate with different teams to achieve common objectives.
  • Manage multiple tasks simultaneously while addressing complex issues with data-driven solutions.
  • Strong problem-solving skills focused on analytical approaches.
  • Knowledge of marketing strategies and customer segmentation to design effective retention programs.
  • Strong critical thinking skills with a focus on achieving measurable results through data analysis.
  • Manage projects effectively to ensure timely completion and alignment with strategic goals.
  • Experience with analytical tools and software for data visualization and analysis (e.g., Tableau, SQL).
Language
 
  • English (required)
  • Kurdish (required)
  • Arabic (preferred)

Skills Required

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Company Overview

Works - Jobs
Duhok, Duhok, Iraq
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Works Academy agency international training center and employment agency in iraq JOB CREATION DEPARTMENT- A private company that specializes in education and hiring staff to share job opportunities in a continuous, academic manner with the highest... Read More

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