Master store is currently
seeking to hire a Call Center Supervisor in our Erbil location Arabic and Kurdish language is a must duties & responsibilities as below :
• Supervise the call center team’s job and guide them.
• Make sure employees comply with all call center policies.
• Follow communication “scripts” when handling different topics, and prepare FAQs for the Calls & Social media platforms.
• Align with other departments for the sales requests.
• Report to senior management on a weekly basis.
• Study data on main customer issues and to draw up plans to solve such issues.
• Continually improve current processes to increase productivity and customer satisfaction.
• Oversee the correct filing and documentation procedures of the team.
• Develop a strong understanding of the companies’ products.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternative
SKILLS Supervisor
• Arabic and Kurdish languages is a must.
• Bachelor or Diploma Degree.
• Previous experience in a Call center role - CRM team.
• Strong phone and verbal communication skills along with Social media comments, messaging.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.
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