Job Detail

Job Description

Job Purpose:
Under the supervision of the Standards & Training Manager (STM), develop and implement comprehensive Quality Management Systems (QMS) across all areas of technical operations to maintain safety, improve standards and promote best practice. Additionally, the role involves conducting thorough investigations of incidents and accidents, compiling detailed reports in line with MAG Global Technical Standards (GTS), and ensuring that lessons learned are effectively integrated into future practices to enhance operational safety and efficiency.

Training & Development

• Lead the design, development, and delivery of training programs on Quality Management (QM) for internal staff, Standards & Training Team (S&TT), and students enrolled in Supervisor, QM, and Field Operations Manager (FOM) courses.
• Develop capacity-building initiatives to ensure staff are proficient in QA processes, standards, and risk management.
• Actively contribute to MAG’s internal knowledge-sharing initiatives, including contributing materials to the Training School’s Reference Library.

Quality Management

• Plan, implement and report on Quality Assurance (QA) activities conducted by the Standards & Training Team S&TT.
• Ensure S&TT staff are fully familiarized with National Mine Action Standards (NMAS), MAG SOPs, MAG GTS, International Mine Action Standards (IMAS), and all MAG programme operational documentation.
• Provide weekly reports to the STM on all internal and external QA monitoring visits and evaluations, including follow up action on all non-conformities.
• Maintain a database of QA monitoring reports and provided draft amendments to changes in SOPs that arise from points raised during QA monitoring that are not covered currently in SOPs.

Technical

• Maintain up-to-date knowledge of MAG’s Standard Operating Procedures (SOPs), mine action standards, drills, technical equipment used in operational areas, in addition to mines and munitions used in the theatre of operations.
• Ensure an in-depth and up-to-date knowledge of all relevant technical equipment in the theatre of operations.
• Ensure the maintenance, and safe and appropriate storage of all necessary project materials and equipment.
• Travel to operational task sites to observe and keep up to date with practices and types/condition of recovered Explosive Ordnance (EO).
• Other duties as directed, in accordance with programme requirements.

  Management and HR

  • Manage, mentor and develop the standards team, fostering a high-performance culture and ensuring team members are aligned with MAG’s quality and safety standards
  • Ensure that staff and student training files are produced and shared with HR ensuring alignment with MAG policies.
  • Ensure that HR policies and procedures are implemented in consultation with Base Manager and HR Manager.
  • Participate in the recruitment procedures for new standards staff in line with MAG’s policies and procedures.

  Communications and Reporting

  • Ensure the NTM and STM are fully briefed on all training issues and any technical difficulties arising.
  • Submit accurate training reports and produce other technical reports and documents as and when directed by the STM.
  • Assist the STM/TOM in the development and production of training proposals, reports and budgets.
  • As required by the STM/TOM participate in investigation into incidents/accidents.

  Investigations

  • As required by the STM/TOM participate in investigation into incidents/accidents
  • Ensure that lessons learned from investigations are systematically incorporated into the future operational practices and SOPs to prevent recurrence
  • Work closely with the S&TT and other departments to identify potential risks, recommend mitigation strategies, and ensure that all technical staff are briefed on safety protocols

  Health, Safety and Security

  • Assist in the monitoring of the security situation in work location and areas of operations ensuring that the NTM/STM are kept informed of security risks and developments.
  • Ensure that all activities conducted by the standards team comply with MAG’s safety protocols and that staff are regularly briefed on risk mitigation strategies.

Skills Required

• Communication Skills
• MS Office
• leadership
• interpersonal skills
• Problem Solving