Job Detail

Job Description

The part-time MEAL Officer is responsible for Solidarities International (SI’s) monitoring and evaluation activities, as well as for accountability to the affected people targeted by SI’s activities in Iraq.  

He/she supports the programme teams through monitoring, data collection, data processing, and analysis of the information. He/she ensures recommendations and SI MEAL procedures are respected.  He/she coordinates and provide technical support to a team of enumerators for data collection.  

In addition, he/she will facilitate a smooth operation of the accountability system based on available channel, including by: 

• Participating to the roll out of the accountability framework and Feedback, Complaints and Response Mechanism (FCRM) and contributes to internal knowledge building. 
• Operating feedback channels and registering all feedback that is received through all channels in SI’s forms.  
• Ensuring all feedback is addressed and responded to through referring each feedback to the relevant team.  
• Ensuring safety and security of FCRM data, making sure confidentiality and do no harm principles are followed throughout all processes.   
• Investing in existing tools and methods and suggests improvements and updates dynamically, based on lessons learned. 

He/she coordinates with Program teams and the Country Representative towards ensuring a Feedback, Complaints and Response Mechanism (FCRM) is effective, successful, feasible and accessible to the relevant population.

List of tasks and responsibilities: 

Monitoring and evaluation  

• Support with the design of monitoring and evaluation tools and train enumerators on proper use of these tools.  
• Lead the planning and where relevant the implementation of data collection activities, including both quantitative and qualitative surveys.  
• Support with data analysis and producing first drafts of monitoring and evaluation reports.  
• Participate to the follow-up of recommendations.  
• Respect schedules and deadlines agreed upon with his/her Manager.  
• Report back any problems and constraints encountered during the course of the activities and suggest operational solutions. 

Feedback and complaints mechanisms 

• Contribute to the roll-out of feedback and complaint tools.  
• Serve as the focal point of available feedback channels (e.g. hotlines, feedback boxes, etc.) 
• Receive and register all feedback and complaints. 
• Categorize and refer feedback/ complaints according to staff responsibility and agreed roles, following policies and standard operating procedures. 

• Coordinate between different teams to ensure smooth response to all feedback and complaints received.  
• Apply gender and protection principles and ensure safety and security of affected people.  
• Contribute to raising awareness amongst different stakeholders on confidentiality policy, feedback and complaint-handling process, time frames and other relevant procedures. 

Data management and reporting 

• Handle data, ensuring quality and timely data processing, from point of receipt till solving and closing each feedback.  
• Archive and organize data to draft reports timely, as and when required.  
• Apply data protection policies. 

Knowledge building and learning 

• Documenting and reporting on trends and lessons learned during execution of monitoring and evaluation as well as FCRM activities and coming up with relevant and logical recommendations.  

Skills Required

• MS Excel
• MS Office
• humanitarian sector
• MS WORD
• kurdish
• social work
• statistics
• MEAL
• arabic language
• kobo
• English language