Job Detail

Job Description

Job Summary:

The IT and Admin Assistant will support the operations team by managing IT and administrative tasks at the Duhok office. This role involves maintaining computer networks, providing technical support, and assisting with office administration. The assistant will also collaborate with the North Syria-based IT Officer to align with global IT strategies and ensure effective management of the Duhok office.

Key Responsibilities:

General IT Tasks (70%)

• User Support:
  • Use the IT support ticketing system to address and resolve computer issues.
  • Assist staff with accessing IT-managed services and maintaining active profiles.
• Computer Systems Monitoring and Maintenance:
  • Install and configure computer operating systems and software as per CHF standards.
  • Perform scheduled maintenance and ensure computers have up-to-date software.
  • Manage and track IT inventory for the Duhok office.
• Network Monitoring and Maintenance:
  • Conduct regular network equipment maintenance and ensure smooth operation.
  • Monitor firewalls, enforce security policies, and address network issues.
  • Maintain networked equipment like printers and web conferencing systems.
• Information Security Response:
  • Monitor security alerts and ensure devices are protected against malware.
  • Respond to any cyber-attacks and coordinate with the supervisor for resolution.
• IT Knowledge and User Training:
  • Complete IT training requirements and attend relevant webinars.
  • Provide basic IT training and orientation to local staff.

Other ICT Tasks:

• Report on and evaluate new technologies, and develop contingency plans for network failures.
• Participate in the procurement process for ICT equipment and ensure specifications are met.
• Document hardware failures, repairs, and installations accurately.

Administration Tasks (30%)

• Maintain and report on the asset register for IT and non-IT equipment.
• Generate regular IT reports for the supervisor.
• Raise procurement requisitions and handle low-value procurements.
• Supervise office and guesthouse cleaners.
• Ensure materials and supplies for the office and guesthouses are secured and tracked.
• Organize and maintain administrative files.
• Manage rental and service contracts, ensuring timely renewals or terminations.
• Schedule and oversee maintenance activities at the office and guesthouse.

Skills Required

• team managment
• Team Leader
• Problem Solving