• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.v
• Must speak read and write 2 languages.
• Excellent customer service skills
• Good command of Ms office
• Any past experience is a plus ( especially in opera)
•Able to rotate between shifts (8-9 hours a day)