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Customer Service Executive – Zakho - Works - Jobs

Date Posted: Apr 15, 2024 - Apr 30, 2024
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Job Detail

  • Location:
    Freelance
  • Company:
    Works - Jobs
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Career Level:
    Entry Level
  • Positions:
    1
  • Experience:
    Less Than 1 Year
  • Gender:
    No Preference
  • Degree:
    Bachelors
  • Apply Before:
    Apr 30, 2024
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Job Description

Job Overview : FastPay

Job Summary:

The Customer Service Executive provides product/service information, answers questions, and resolves any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties & Responsibilities:

  • Providing a positive attitude with customers.
  • Welcoming customers in a professional manner. 
  • Sending\Receiving FastPay and FIB balance (Cash-in & Cash-out)  
  • Creating FastPay and FIB personal accounts for customers. 
  • Submitting customer inquiries through the ticketing system. 
  • Following up on his/her cases through the ticket system which is received by customers. 
  • Possessing excellent product knowledge to enhance customer support. 
  • Communicating and coordinating with his/ her team leader in the case of any needs in the Showroom. 
  • Ensure customer satisfaction and provide professional customer support. 
  • Selling Fastlink, Newroz4G Simcards Products. 
  • Refilling Fastlink, Newroz4G, and FTTH Cards/Bundles and Selling other Cards. 
  • Answering phone calls and emails. 
  • Managing cash and balance in the absence of the Showroom Team Leader. 

Qualifications & requirements

Qualification & preferred skills:

  • Bachelor’s or Diploma degree in a relevant field is required.
  • Proven Experience as a customer support (minimum one year).. 
  • Ability to speak and write in Kurdish, Arabic, and English languages. 
  • Excellent interpersonal written and oral communication skills. 
  • Ability to effectively use computer software including MS Word and Excel.

Skills Required

Apply Now

Company Overview

Works - Jobs
Duhok, Duhok, Iraq
2 Current Jobs Openings

Works Academy agency international training center and employment agency in iraq JOB CREATION DEPARTMENT- A private company that specializes in education and hiring staff to share job opportunities in a continuous, academic manner with the highest... Read More

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