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CRM Specialist - Works - Jobs

Date Posted: Aug 19, 2024 - Aug 21, 2024
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Job Detail

  • Location:
    Erbil, Erbil, Iraq
  • Company:
    Works - Jobs
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
    Entry Level
  • Positions:
    1
  • Experience:
    Fresh
  • Gender:
    No Preference
  • Degree:
    Bachelors
  • Apply Before:
    Aug 21, 2024
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Job Description

About the role

The Operations Specialist is responsible for dispatching TipTop orders efficiently, resolving driver and order issues promptly, and supporting fleet officers to ensure operational excellence and driver compliance.

 

Responsibilities

  • Coordinate the timely dispatch of TipTop orders.
  • Facilitate communication between drivers and the Fleet Officer, addressing issues promptly.
  • Monitor and resolve order discrepancies and delays effectively.
  • Utilize various tools proficiently to direct both car and motorcycle drivers efficiently.
  • Provide drivers with necessary information on routes, traffic, and alternative solutions.
  • Demonstrate proactive problem-solving skills in urgent situations.
  • Report critical incidents and irregularities to the Operations Supervisor promptly.
  • Maintain accurate records of essential information in designated reports.
  • Handle work effectively under pressure, demonstrating strong stress management skills.
  • Support Fleet Officers in designated regions during evening
  • Checking drivers’ attendance and adherence to working hours daily.
  • Following up on drivers’ compliance with TipTop policies and procedures.
  • Achieving monthly targets for average delivery times.
  • Building strong relationships with drivers to enhance loyalty to TipTop.
  • Completing other assigned tasks as directed by the Operations Supervisor.

Qualifications & requirements

  • Demonstrated proficiency in data entry with fast typing skills.
  • Knowledgeable in emergency procedures and guidelines.
  • Exceptional organizational and multitasking abilities.
  • Strong listening skills and effective communicator.
  • Proficiency in using operational tools and software.
  • Strong problem-solving skills.
  • Analytical mindset for data interpretation and decision-making.
  • Attention to detail and accuracy in task execution.
  • Effective time management and prioritization abilities.
  • Team player with collaboration skills.
  • Ability to handle confidential information with discretion.

    Experience

    Fresh candidates are preferred, and 1-2 years of relevant experience would be advantageous.

    Education

    Bachelor degree in relevant field

     

    Languages

    English required, Arabic required, Kurdish (Badini accent) is required

Skills Required

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Company Overview

Works - Jobs
Duhok, Duhok, Iraq
2 Current Jobs Openings

Works Academy agency international training center and employment agency in iraq JOB CREATION DEPARTMENT- A private company that specializes in education and hiring staff to share job opportunities in a continuous, academic manner with the highest... Read More

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