Job Detail

Call Center Specialist - Works - Jobs

Date Posted: Sep 02, 2024 - Sep 20, 2024
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Job Detail

  • Location:
    Erbil, Erbil, Iraq
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
    Entry Level
  • Positions:
    1
  • Experience:
    1 Year
  • Gender:
    No Preference
  • Degree:
    Bachelors
  • Apply Before:
    Sep 20, 2024

Job Description

The Call Center Specialist is responsible for handling incoming calls with professionalism and calmness. They will listen to customer complaints, prioritize them, and take necessary actions.

Qualifications & requirements

  • Handle incoming calls with professionalism and calmness.
  • Listen to customer complaints and respond appropriately.
  • Prioritize complaints and take necessary actions.
  • Prepare and share daily reports of all incoming calls with management.
  • Record customer information in Excel or Odoo system.
  • Connect with the sales team to share potential customer details based on priority.
  • Manage social media chat and WhatsApp correspondence for NAI.
  • Must be fluent in Kurdish (Sorani), Arabic, and English.
  • Perform any other tasks assigned by the line manager.

Company Overview

Duhok, Duhok, Iraq

Works Academy agency international training center and employment agency in iraq JOB CREATION DEPARTMENT- A private company that specializes in education and hiring staff to share job opportunities in a continuous, academic manner with the highest... Read More

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