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Call center - Works - Jobs

Date Posted: Jul 08, 2023 - Jul 20, 2023
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Job Detail

  • Location:
    Baghdad, Baghdad, Iraq
  • Company:
    Works - Jobs
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Career Level:
    Entry Level
  • Positions:
    1
  • Experience:
    2 Year
  • Gender:
    No Preference
  • Degree:
    Diploma
  • Apply Before:
    Jul 20, 2023
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Job Description

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

Qualifications & requirements

  • Answering incoming customer phone calls and taking appropriate action for each call
  • Maintaining customer satisfaction ratings based on explicit criteria set forth by the company
  • Attending mandatory training sessions to stay updated on product or company policy changes.
  • Using company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
  • Responding to customer queries and complaints in an efficient and professional manner
  • Escalating customer issues with management when the need arises
  • Adhering to a company’s policies and procedures when interacting with customers
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Skills Required

Apply Now

Company Overview

Works - Jobs
Duhok, Duhok, Iraq
1 Current Jobs Openings

Works Academy agency international training center and employment agency in iraq JOB CREATION DEPARTMENT- A private company that specializes in education and hiring staff to share job opportunities in a continuous, academic manner with the highest... Read More

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